Completehotels.co.uk is a distribution partner for many hotels and as such can not be held responsible if you experience any problems during your stay. In our experience any problems which occur can be best resolved if they are brought to the attention of the hotel management during your stay. If you have done this and are still dissatisfied then we suggest that you ask for the name of the owner or Group head office and correspond with them as soon as possible after you depart from the hotel.