Terms and Conditions for Completehotels

Use of Web Site on these Conditions

This agreement describes the legal framework in which you use Completehotels.co.uk, what your rights and responsibilities are and what you can expect from us.All use of Completethotels.co.uk and use of booking services is on the terms and conditions below. If you do not agree to these conditions cease use of the Site immediately.This agreement and our privacy statement (which is part of this agreement) constitute the entire agreement, and supersede any other agreements or understandings (oral or written), between you and us with respect to their subject matters. You may print and keep a copy of these Terms. They are a legal agreement between you and completehotels.co.uk and can only be modified with our consent. We reserve the right to change the Terms at our discretion by changing them on the web site.

Making Bookings and Cancellations

We operate as a distribution agent for Activehotels.com and for the third party suppliers (the hotels on our site). This means that the contract for the accommodation is between you and the supplier. In many cases this will mean that there are additional terms and conditions governing the contract as each supplier may have their own terms and conditions. Whilst we provide details of suppliers' policies these details are not intended to be a full list of the terms and conditions of any supplier.When you make a booking a legally binding agreement is made when all your details have been entered and you click the "CONFIRM" button on the appropriate web page.You undertake that the details you provide us with in making a booking are correct.You can make cancellations either by contacting the supplier directly, or by going to the cancellation page shown at the bottom of your confirmation email. In the event that you use activehotels.com to cancel your booking they will inform the supplier of the cancellation within a reasonable time. Please be aware that the supplier may impose a cancellation charge depending on how far in advance of the booking you cancel. We do not accept liability for any cancellation charges incurred other than through our failure to notify a supplier within a reasonable time of receiving your notification to cancel..

Accuracy of Information and Disclaimer

We do our best to ensure all information on the Site is accurate. If you find any inaccurate information on the Site let us know and we will correct it, where we agree, as soon as practicable. We make no representations that information is accurate and up to date or complete and accept no liability for any loss or damage caused by inaccurate information. This Site provides a large amount of information and there will inevitably be errors in it. We accept no liability and offer no warranties in relation to it and its content, to the fullest extent such liability can be excluded by law.

Third party suppliers

Because your contract is with the third party supplier any enquiries or complaints should be addressed to them. Their name, address and contact details will appear on the e-mail confirmation of the contract we send you.

Completehotels Limited are a registered company, number 05233955 and the registered company address is The Coach House, Balkerne Close, Colchester, Essex, CO1 1NZ.

Any correspondence can be addressed to this address or preferably by email to info@completehotels.co.uk.